About Us

Family-owned and operated airbnb management company
specialising in short-term lets

Superhost+ is a premium Airbnb property management company who assists property owners in managing their property on short-term rental platforms such as Airbnb, VRBO and Stayz.

Headed by an experienced and mature management team, we are trustworthy and transparent, with each property looked after to the finest detail. Property owners will have peace-of-mind knowing their property is in safe hands.

With extensive combined experience managing Airbnb properties in Europe and Latin America, we understand what travellers are looking for.

Our mission is to help you reach new levels of income while taking care of your guests and maintaining your property to high standards.

Excellent service! I'm delighted with Superhost+ and the team's management of our property portfolio

Eddie Finn

Meet The Team

Chris

Founder and Co-owner

I have a lifetime of experience in the hospitality industry. Starting from a child working in my father’s restaurant taught me the importance of creating the best experience for customers. I take this experience through to today to ensure that all our Airbnb guests have the most pleasant stay possible.

Having stayed at countless hotels, guesthouses, Airbnbs and even hostels across the world, I know what it takes to manage your Airbnb successfully.

You can read more about me and my experience on my Linkedin profile.

If you need anything feel free to reach out and I’d be delighted to help out.

Chris

Giovana

Founder and Co-owner

I came to England from my native Brazil, where I met my husband Chris and after travelling the world together. We now have two beautiful children and we have now settled in London!

I spent a lot of years at QVC, the shopping channel as a Merchandise Planning Strategy Manager.

I love using my ‘inside knowledge’ to help short term property owners maximise their profits by being able to advise on the latest and upcoming trends.

I’m very attentive when it comes to detail. I’m incredibly house proud and ensure that all of our properties that we manage. I put the same amount of passion into each and every property that we manage!

We look forward to managing your property!

Gio

Frequently Asked Questions

Here are some answers to the questions we receive the most about our services.
If we missed anything, please do not hesitate to contact us. We’ll be happy to help

Superhost+ specialises in providing short‑term property management services for private home and investment property owners. We have excellent interpersonal skills and maintain great relations both with our owners and guests both face-to-face and remotely. Our full end‑to‑end service includes everything from marketing and calendar management, cleaning and linen provision to check‑in arrangements and key exchange. We manage the whole rental process from start to finish.

You know you need someone you can trust that invests time and effort into your property. At the time your guests arrive, you do not need to rely on friends, neighbours or family and can be rest assured that your guests have a port of call within the country the entire time you are away.

We take all the hard work away from you whilst ensuring higher occupancy, better reviews and therefore make your property work harder to create more revenue for you. We also use a sophisticated data-driven dynamic pricing system that helps us maximise your returns.

Yes it certainly is!

A recent study by Airdna found that Superhosts enjoy up to 54% more revenue over standard hosts including an 81% higher occupancy rate!

We can usually get you superhost status using our tried and tested formula!

We usually achieve superhost status for the properties that we manage within 6 months of us managing it. We achieve this by partnering with a wide range of travel influencers who can help promote your listing as well as offering high levels of service and attention to detail required of airbnb superhost status!

However, this depends on us being able to fully manage your property because there are a variety of criteria required to achieve the superhost status. If property owners cancel a booking for example, this will directly impact superhost status.

You can use the contact form here to book a call or give us a ring on 0330 001 1268. We will be able to explain our services and guide you through the process. We will then send you an estimate and comparison of short term vs long term letting potential revenue.

If required, we can also schedule a visit to your home either in person or virtually.

Unfortunately not as we can only provide services for complete properties. There are a few logistical barriers for successful management of rooms in a house such as cleaning and usage of shared spaces such as kitchens and bathrooms.

However, if it is a single room within a property with an independent and secure door, which can be considered as a complete and independent unit, then we will be able to help.

If in any doubt, feel free to contact us and we will be delighted to point you in the right direction, whether you decide to use our services or not.

Yes, our service is a 100% deductible on your tax return. But you should check with your accountant to assess your individual situation.

We we currently have offices in London, Manchester and Leicestershire and we are expanding to new locations.

No, Superhost+ offers a full management service only.

Superhost+ will provide you with the criteria required to make your property host ready. We also provide helpful ‘How‑To’ guides that give you a general checklist to prepare your home for hosting. We also have minimum safety requirements for your home and provide details in our Home Safety Kit.

Yes! We create a beautifully curated bespoke welcome pack that covers all the guests need for their stay in your property.

This will include all the essentials like heating, WiFi and so on. We also include some ‘local knowledge’ with recommendations of places to eat, drink and visit. We aim to make a guest’s stay as welcoming and fun as possible!

Superhost+ has an out of hours’ guest services contact number for any maintenance or emergency issues a guest has while you are away. For repairs under £150, these are undertaken immediately. For repairs over £150, the owner will be consulted on how they would like to proceed with the repair. These thresholds can be agreed on in advance. If you have preferred service providers (e.g builders, plumbers, electricians etc) we can contact them for you in the event of any repairs.

All maintenance costs will be deducted from your rental revenue. For an investment property, routine maintenance checks and inspections will be the owners responsibility to arrange and pay for, but can be scheduled by Superhost+ who can liaise with the maintenance workers to gain access to the property.

While we can not guarantee guests, based on our current portfolio Superhost+ works to deliver an occupancy rate above 70%.

We advertise across several property portals to maximise the reach of your home to attract the right guests. Portals we use include (but not limited to) Airbnb, Booking.com, VRBO and others.

You should check the local rules, regulations and thresholds for tax declaration. If in doubt you should consult your accountant or local tax office.

Each portal’s timeframes are slightly different but your rental earnings will be paid at the end of each rental by the respective portal direct to your bank account. 

We have found that most guests like the flexibility to check in at their leisure, therefore we use keysafes so that guests can collect keys as and when they want. In fact, Airbnb themselves recommend the use of keysafes. There are also more advanced smart lock solutions which can be fitted at clients’ request.

While the exact percentage depends on many factors, such as the characteristics of the property, local rates, and the time of year, we expect you to make at least 50% more of what you’d earn from long-term rental income after our fees have been deducted.

We currently serve London, Brighton,  Manchester and Leicestershire, but we are expanding to other towns and cities.

Feel free to contact us to see if we currently operate in your area.

In all areas that we serve, we will advise you if you would get higher rates of income via traditional rental or via airbnb/short-term rental.

We have access to all the latest data which will determine if short or long-term letting is better for you. We believe it’s better to be honest and transparent as it’s important you get the best returns and for us to maintain our good reputation.

We also offer a traditional rental management service for properties which are more suited to this market over short-term rentals.

The initial set up is charged to you as a one off, separate cost. 

Subsequent changeover cleans are charged to your guests via the AirBnb portal.

We have extensive knowledge in all the areas we service. We research comparable properties in your specific area so that we are competitively priced. We also use highly sophisticated algorithmic software as well as local knowledge that helps us offer the ideal price. The amount that we charge customers takes into account supply and demand data, seasonal trends, data-driven special events, and the number of days left to book.

Once we have signed contracts, we then arrange for a professional photographer to come within one week. After that we usually have your property ready to receive bookings within 7-10 working days.

Yes, we use a professional photographer to optimise your property’s listing. We will also support you with styling of your home if required.

Yes it would be our pleasure!

In fact, this is one of the most important steps for a successful listing! We have prepared extensive, easy to follow checklists for you when you first get your property ready for the short term rental properties. We also keep an eye on all the latest decor trends and advise on what facilities guests are looking for.

We also provide ongoing hints and tips to prepare your place for guests. You can find many great revenue improving tips through our social media channels and our renowned blog!

All properties on Airbnb are covered up to £600,000 public liability insurance. All claims can be made via the Airbnb platform. Other platforms allow deposits to be taken so that claims can be raised when it can be shown that a guest caused the damage. 

Before guests arrive we will take photos of the property. After guests have checked out we ensure that a thorough walkthrough is carried out to look for any damage. If we find any, we would consult with account holders to liaise with

In addition to Aircover, Airbnb recommends that you take out separate insurance for any costs that are not covered by Aircover. For UK clients, we recommend GuardHog insurance which covers accidents, damage by parties, water damage, burglary due to open windows and a whole host of circumstances that you may not have thought about. We can help with the claims process in the unlikely event that you need to make a claim. GuardHog will also cover bookings made by other platforms where we advertise your property.

Yes, Superhost+ provides you with a full set of linen per bed as well as towels per guest and tea towels for the kitchen. At the end of each guest’s stay we will then exchange with a set of clean linen, ready for your next guest. All other bedding including duvets and pillows is provided by property owners.

Marketing of your property, consisting of professional photography, custom copy writing and listing on multiple booking portals and through Superhost+ own network of customers and social media. Guest communication and booking management. Maximising occupancy through use of pricing optimisation tools. Check‑in and ‘house rules’ communication. Check out inspection, including damage report and inventory to advise the condition of your home. Kitchen bath and laundry amenities and re‑stocking. Home safety kit recommendations and provision if necessary. Out of hours emergency management and guest assistance.

No, you don’t have to remove all of your personal belongings. We provide you with helpful hints and tips on how much de‑cluttering is really required, and how much storage space your guests require. Our simple checklist will help guide you.

We will invoice you every 4 weeks for our services. We will send you an itemised statement which can be paid by bank transfer.

Because we have part time and full time clients there is no minimum contract length. We also know the flexibility required by some of our clients. Therefore you can cancel our services at any time subject to a 6 week cancellation period.

Yes and no!

We have a setup charge of £150 which covers all the essentials. 

We will send you a bespoke report each month showing income, costs and occupancy.

We charge 15% (+ VAT) of the total guest rental charge. We take the full cleaning charge to pay to o