If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.
Apartment Location
The address is 2 Castle Gate Newark Notts NG24 1AX. Note that the apartment is on 1st floor.
You can press the ‘directions’ button on the map to help you navigate to the property.
Lockbox Location
The lockbox is located outside the property to the right of ‘Castle Cuisine’.
You will see that there are two lockboxes. The lockbox for your apartment ‘Castle Inn’ is on the left as in the image below.
Note: Be careful when collecting and dropping off the keys as there is a grid underneath the lockbox.
To use the microwave just follow the instructions in the video below.
Trash & Recycling
The trash and recycling will be sorted by the cleaners.
Troubleshooting
If electricity turns off
Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, make sure all the switches are in the same position. If you are unsure, you can always contact us for clarification.
If Hot Water / Heating is Not Working
If you are having problems with the heating / hot water please ensure the contoller is in the position as in the photographs below.
There is also an override button for the hot water which may be used in case the above doesn’t work. But be sure to reset it back to the off position when finished.
Departure
Check-out time is strictly before 10:00AM
Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.
We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.
Any checkout after 10:00AM will be subject to an extra cleaning charge
Please clean up any dirty dishes and put them away
Put any last minute dishes in the dishwasher and turn on
Make sure you turn off the stove, oven, heaters and lights
Replace any furniture that was rearranged
Take out the trash / recycling
Make sure you lock the doors
Leave the key(s) in the lockbox. The code will be the same as when you entered.
After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.
Thank you for your stay and we hope to see you again in Pomona!
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