Castle Inn Guest Manual

Table of Contents

Arrival

Check-in time is anytime after 3:00 PM.

If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Apartment Location

The address is 2 Castle Gate Newark Notts NG24 1AX. Note that the apartment is on 1st floor.

You can press the ‘directions’ button on the map to help you navigate to the property. 

Lockbox Location

The lockbox is located outside the property to the right of ‘Castle Cuisine’.

 

You will see that there are two lockboxes. The lockbox for your apartment ‘Castle Inn’ is on the left as in the image below.

 

Note: Be careful when collecting and dropping off the keys as there is a grid underneath the lockbox.

How to open the lockbox

Follow the video below for instructions on how to operate this type of lockbox.

Lockbox to Main Entrance

To get to the main entrance from the lockbox, follow the video below. Note that your apartment ‘Castle Inn’ is on the first floor.

Parking Location

The property does not have a designated parking. However, parking is available at £8.50 per day at:

 

Newark and Sherwood District Council
Town Wharf
The Wharf
Newark and Sherwood
NG24 1EU

 

Alternatively you can find parking for £3 at:

Euro Car Parks Limited
Morrisons
King’s Road
Newark
NG24 1EW

 

Arrival by public transport

The nearest train station is Newark.

 

To find directions from where you are coming from click on the ‘directions’ in the map below to give you the best options for when you arrive.

House Rules

You must also acknowledge Additional rules 

  • No parties or events.
  • No eating in the Bedrooms.- snacks/munchies are OK. 
  • Please do not leave any rubbish or belongings in shared spaces. 
  • Quiet Time 10 PM-6AM 
  • **Please make sure you read the listing in its entirety** 
 

HOME SAFETY 

Emergency Phone Numbers: Medical 111, Fire, 999, Police 999. 

Location of fire alarms: hallway, bedrooms, living room, kitchen. 

  • Please always lock all doors,turn the heating down/off when you leave, and be courteous to the neighbours 
  • Absolutely NO unregistered guests without prior approval.
  • Absolutely NO illegal drugs of any kind – alcohol is OK.

Heating and Hot Water

How to Control the Room Temperature

You can control the overall temperature of the apartment by using the thermostat as in the video below.

Hot Water

The hot water is set to come on automatically when you turn on the taps/shower so you don’t need to worry about any specific settings.

Lounge Area

Wifi

SSID: BTBHub6-3RGP

Password: vwNrVpd3uTuV

How to use the sofabed

The sofabed can be operated by following the video below.

Kitchen

Hob

The hob is quite easy to operate as in the video below.

Microwave

To use the microwave just follow the instructions in the video below.

Trash & Recycling

The trash and recycling will be sorted by the cleaners.

Troubleshooting

If electricity turns off

Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, make sure all the switches are in the same position. If you are unsure, you can always contact us for clarification.

If Hot Water / Heating is Not Working

If you are having problems with the heating / hot water please ensure the contoller is in the position as in the photographs below.

There is also an override button for the hot water which may be used in case the above doesn’t work. But be sure to reset it back to the off position when finished. 

Departure

Check-out time is strictly before 10:00AM

Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.

We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.

  • Any checkout after 10:00AM will be subject to an extra cleaning charge
  • Please clean up any dirty dishes and put them away
  • Put any last minute dishes in the dishwasher and turn on
  • Make sure you turn off the stove, oven, heaters and lights
  • Replace any furniture that was rearranged
  • Take out the trash / recycling
  • Make sure you lock the doors
  • Leave the key(s) in the lockbox. The code will be the same as when you entered.
  • After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Thank you for your stay and we hope to see you again in Pomona!