Sheen Park Flat 1

Guest Manual

Table of Contents

Arrival

Check-in

Check-in time is anytime after 3:00 PM.

Occasionally we accommodate checking in at other times, if you contact us.

This listing is often booked. If you require earlier check-in, we maybe able to accommodate for an extra service fee.

Will need 24 hour minimum notice.

Early check-in is not guaranteed.

Luggage Storage

If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a convenient place to store your luggage.

Apartment Location

The property is located on 7 Sheen Park, Richmond, TW9 1UN. If arriving by public transport, click on directions below. 

How to Enter the Property

Direct link to the video

Lockbox Location

Direct link to the video

How to Open Lockbox

Direct link to the video

House Rules

You must also acknowledge Additional rules 

  • No parties or events.
  • No eating in the Bedrooms.- snacks/munchies are OK. 
  • Please do not leave any rubbish or belongings in shared spaces. 
  • Quiet Time 10 PM-6AM 
  • **Please make sure you read the listing in its entirety** 
 

HOME SAFETY 

Emergency Phone Numbers: Medical 111, Fire, 999, Police 999. 

Location of fire alarms: hallway, bedrooms, living room, kitchen. 

  • Please always lock all doors,turn the heating down/off when you leave, and be courteous to the neighbours 
  • Absolutely NO unregistered guests without prior approval.
  • Absolutely NO illegal drugs of any kind – alcohol is OK.

Heating and Hot Water

How to Control the Room Temperature

The temperature is adjusted by using the thermostat located in the kitchen as in the video below.

Direct link to the Video

Hot Water

The hot water is set to come on automatically when you turn on the taps/shower so you don’t need to worry about any specific settings.

Wifi

There are two wifi connections so choose which one is more convenient for you.

 

Network

BTGACMJ

Password

Xr9MDMb6u6NFfX

 

Network

Clementines2

Password

Xr9MDMb6u6NFfX

TV

Direct link to the Video

Kitchen

Electric Hob

The electric hob is fairly easy to operate as in the video below.

Direct link to the Video

Extractor Fan

Direct link to the Video

Trash & Recycling

Bin locations are located at the front garden of the house next door.

Black wheelie bin is for general rubbish.

Black recycling box – plastic glass and cans.

Blue recycling box paper and cardboard.

Bins - Sheen Park
Bins - Sheen Park
Bins - Sheen Park
Bins - Sheen Park

Troubleshooting

If electricity turns off

Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, we need to make sure that all the switches are in the same ‘up’ position. If you are unsure, you can always contact us for clarification.

Direct link to the Video

If the Internet is Not Working

Make sure to setup the connections on the Wi-Fi router by ensuring:

  • The phone cable is plugged in into the router/modem.
  • The outlet is switched on at the wall.
  • The Wi-Fi router is turned on.
  • If it’s still not working, turn off the router for 30 seconds and then turn back on again.

Departure

Check-out time is strictly before 10:00AM

Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.

We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.

  • Any checkout after 10:00AM will be subject to an extra cleaning charge
  • Please clean up any dirty dishes and put them away
  • Put any last minute dishes in the dishwasher and turn on
  • Make sure you turn off the stove, oven, heaters and lights
  • Replace any furniture that was rearranged
  • Take out the trash / recycling
  • Make sure you lock the doors
  • Leave the key(s) in the lockbox / keysafe. The code will be the same as when you entered.
  • After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Thank you for your stay and we hope to see you again in Sheen Park!