Heathroad Twickenham Guest Manual

Table of Contents

Arrival

Check-in time is anytime after 3:00 PM.

If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Arrival by public transport

The location of the apartment is at the following address:

 


102A, Heath Road, Twickenham TW1 4BW

 

Click on the link above to find the best route depending on your method of transport. 

Arrival by Car - Parking Location Map

Parking Rates - Heathroad Twickenham

Parking Rates via Ringo app

Parking Rates via Ringo App - Heathroad Twickenham

Lockbox location

The lockbox is located just at the door between Robert Frith Optometrists and RINA Hair Design. We change the code periodically for security reasons so we will send you the latest code to your inbox before arrival.

 

How to Enter the Apartment

Entering the Apartment is fairly easy as in the video below with the corresponding keys provided.

How to Open the Lockbox

House Rules

You must also acknowledge Additional rules 

  • No parties or events.
  • No eating in the Bedrooms.- snacks/munchies are OK. 
  • Please do not leave any rubbish or belongings in shared spaces. 
  • Quiet Time 10 PM-6AM 
  • **Please make sure you read the listing in its entirety** 
 

HOME SAFETY 

Emergency Phone Numbers: Medical 111, Fire, 999, Police 999. 

Location of fire alarms: hallway, bedrooms, living room, kitchen. 

  • Please always lock all doors,turn the heating down/off when you leave, and be courteous to the neighbours 
  • Absolutely NO unregistered guests without prior approval.
  • Absolutely NO illegal drugs of any kind – alcohol is OK.

Heating and Hot Water

How to Control the Heating

Follow the video below to control the heating.

Thermostat Location

If you need to adjust the temperature you can do so by using the thermostat next to the bathroom.

Thermostat Location - Heathroad Twickenham

Hot Water

The hot water is set to come on automatically when you turn on the taps/shower so you don’t need to worry about any specific settings.

Lounge Area

Remote Control

Remote Control - Heathroad Twickenham

Wifi

Network

TP-Link_84B0_5G

Password

67215263

How to Use the Sofa Bed

Using the sofa bed is fairly easy to operate as in the video below.

Kitchen

Dishwasher

The dishwasher is fairly easy to operate as in the video below.

Hob

The hob is fairly easy to operate as in the video below.

Microwave

The microwave is fairly easy to operate as in the video below.

Oven

The oven is fairly easy to operate as in the video below.

Oven Drawer

Full oven instructions are in the drawer underneath the oven.

Oven Drawer - Heathroad Twickenham

Washing Machine

If you want to do a regular wash and you can follow the video below.

Others

First Aid and Fire Blanket Location

Fire blanket and first aid can be found in the kicthen.

First Aid and Fire Blanket Location - Heathroad Twickenham

Sofa Bed Duvet and Pillow Location

The duvet and pillows for the sofa bed are located in the wardrobe.

Sofa Bed Duvet and Pillow Location - Heathroad Twickenham

Trash & Recycling

Please see below for the location of the trash and recycling with the code 4464.

Bin Location - Heathroad Twickenham

Troubleshooting

If electricity turns off

Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, we need to make sure that all the switches are in the same ‘up’ position. If you are unsure, you can always contact us for clarification.

The fusebox is located on the cupboard  just outside the living room.

If the Internet is Not Working

Make sure to setup the connections on the Wi-Fi router by ensuring:

  • The phone cable is plugged in into the router/modem.
  • The outlet is switched on at the wall.
  • The Wi-Fi router is turned on.
  • If it’s still not working, turn off the router for 30 seconds and then turn back on again.

If Hot Water is Not Working

Follow the video below if there is no hot water.

If Water Pressure in the Shower is Low

Departure

Check-out time is strictly before 10:00AM

Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.

We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.

  • Any checkout after 10:00AM will be subject to an extra cleaning charge
  • Please clean up any dirty dishes and put them away
  • Put any last minute dishes in the dishwasher and turn on
  • Make sure you turn off the stove, oven, heaters and lights
  • Replace any furniture that was rearranged
  • Take out the trash / recycling
  • Make sure you lock the doors
  • Leave the key(s) in the lockbox. The code will be the same as when you entered.
  • After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Thank you for your stay and we hope to see you again in Heathroad Twickenham!