Spring Terrace Guest Manual

Table of Contents

Arrival

Check-in time is anytime after 3:00 PM.

If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Arrival by public transport

The location of the apartment is The Studio, 2 Spring Terrace, Richmond, Surrey, TW9 1LW

 

Arrival by Car - Parking Location Map

Car park location on right. Only 1 allowed.

IMPORTANT : You must send registration number before arrival so we can pass to bulding management. Failure to do so could result in a fine.

 

Car Park Location on right - Spring Terrace

How to Find the Apartment and lockbox

Follow the video below to find the apartment and lockbox locations.

How to Open the Lockbox

House Rules

You must also acknowledge Additional rules 

  • No parties or events.
  • No eating in the Bedrooms.- snacks/munchies are OK. 
  • Please do not leave any rubbish or belongings in shared spaces. 
  • Quiet Time 10 PM-6AM 
  • **Please make sure you read the listing in its entirety** 
 

HOME SAFETY 

Emergency Phone Numbers: Medical 111, Fire, 999, Police 999. 

Location of fire alarms: hallway, bedrooms, living room, kitchen. 

  • Please always lock all doors,turn the heating down/off when you leave, and be courteous to the neighbours 
  • Absolutely NO unregistered guests without prior approval.
  • Absolutely NO illegal drugs of any kind – alcohol is OK.

Heating and Hot Water

How to Control the Heating

Follow the video below to control the heating.

Hot Water

The hot water is set to come on automatically when you turn on the taps/shower so you don’t need to worry about any specific settings.

Lounge Area

TV remotes Streaming on Amazon prime

TV remotes Streaming on Amazon prime - Spring Terrace

Wifi

Network

Pisobaja

Password

Valencia5961

Kitchen

Hob

The hob is fairly easy to operate as in the video below.

Microwave

The microwave is fairly easy to operate as in the video below.

Others

First Aid Kit Location

The First Aid kit is located in the kitchen drawer

First aid kit located in kitchen drawer - Spring Terrace

How to Switch the Lights

Switching on the lights is fairly easy to operate as in the video below.

How to Switch On Bedside Lights

Switching on the bedside lights is fairly easy to operate as in the video below.

How to Control the Bedside Lights

Controlling on the bedside lights is fairly easy to operate as in the video below.

How to Switch On the Towel Rail

Switching on the towel rail is fairly easy to operate as in the video below.

Trash & Recycling

The trash and recycling can be found in the driveway as in the photos below.

Bins and Recycling - Spring Terrace (2)
Bins and Recycling - Spring Terrace (1)
Bins and Recycling - Spring Terrace (3)

Troubleshooting

If Lights aren’t Switching Off

If the Extractor Fan is Not Working

If electricity turns off

Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, we need to make sure that all the switches are in the same ‘up’ position. If you are unsure, you can always contact us for clarification.

If the Internet is Not Working

Make sure to setup the connections on the Wi-Fi router by ensuring:

  • The phone cable is plugged in into the router/modem.
  • The outlet is switched on at the wall.
  • The Wi-Fi router is turned on.
  • If it’s still not working, turn off the router for 30 seconds and then turn back on again.

Departure

Check-out time is strictly before 10:00AM

Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.

We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.

  • Any checkout after 10:00AM will be subject to an extra cleaning charge
  • Please clean up any dirty dishes and put them away
  • Put any last minute dishes in the dishwasher and turn on
  • Make sure you turn off the stove, oven, heaters and lights
  • Replace any furniture that was rearranged
  • Take out the trash / recycling
  • Make sure you lock the doors
  • Leave the key(s) in the lockbox. The code will be the same as when you entered.
  • After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Thank you for your stay and we hope to see you again in Spring Terrace!