Sterling Avenue

Guest Manual

Table of Contents

Arrival

Check-in

Check-in time is anytime after 3:00 PM.

Occasionally we accommodate checking in at other times, if you contact us.

This listing is often booked. If you require earlier check-in, we maybe able to accommodate for an extra service fee.

Will need 24 hour minimum notice.

Early check-in is not guaranteed.

Luggage Storage

If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a convenient place to store your luggage.

Apartment Location

The apartment is located on 15 Sterling Avenue M3 6GQ

How to find the Car Parking space

Car Parking Location

Lockbox Location

How to Open Lockbox

How to Enter the Property

House Rules

You must also acknowledge Additional rules 

  • No parties or events.
  • No eating in the Bedrooms.- snacks/munchies are OK. 
  • Please do not leave any rubbish or belongings in shared spaces. 
  • Quiet Time 10 PM-6AM 
  • **Please make sure you read the listing in its entirety** 
 

HOME SAFETY 

Emergency Phone Numbers: Medical 111, Fire, 999, Police 999. 

Location of fire alarms: hallway, bedrooms, living room, kitchen. 

  • Please always lock all doors,turn the heating down/off when you leave, and be courteous to the neighbours 
  • Absolutely NO unregistered guests without prior approval.
  • Absolutely NO illegal drugs of any kind – alcohol is OK.

Heating and Hot Water

How toTurn on the Heating

There are 2 thermostats control the heating.
1 downstairs in the living room and
1 upstairs in the en-suite bedroom.

The temperature is adjusted by using the thermostat as in the video below.

Hot Water

The hot water is set to come on automatically when you turn on the taps/shower so you don’t need to worry about any specific settings.

Wifi

 

Network

BT-TXAT5W

Password

p7tLnqNen4qbFN
Sterling Avenue - Wifi

Kitchen

Dishwasher

The dishwasher is fairly easy to operate as in the video below.

Hob

The gas hob is fairly easy to operate as in the video below.

Microwave

The microwave is fairly easy to operate as in the video below.

Oven

The electric oven is fairly easy to operate as in the video below.

Washing Machine

If you want to do a regular wash and you can follow the video below.

Dryer

Air Fryer

Trash & Recycling

For rubbish and recycling it’s through the gate with the combination lock:

C1492B

Blue – paper
Brown- plastic and glass
Green – general rubbish


The trash and recycling is behind the gate opposite the house.

Troubleshooting

If electricity turns off

Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, we need to make sure that all the switches are in the same ‘up’ position. If you are unsure, you can always contact us for clarification.

If the Internet is Not Working

Make sure to setup the connections on the Wi-Fi router by ensuring:

  • The phone cable is plugged in into the router/modem.
  • The outlet is switched on at the wall.
  • The Wi-Fi router is turned on.
  • If it’s still not working, turn off the router for 30 seconds and then turn back on again.

Departure

Check-out time is strictly before 10:00AM

Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.

We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.

  • Any checkout after 10:00AM will be subject to an extra cleaning charge
  • Please clean up any dirty dishes and put them away
  • Put any last minute dishes in the dishwasher and turn on
  • Make sure you turn off the stove, oven, heaters and lights
  • Replace any furniture that was rearranged
  • Take out the trash / recycling
  • Make sure you lock the doors
  • Leave the key(s) in the lockbox / keysafe. The code will be the same as when you entered.
  • After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Thank you for your stay and we hope to see you again in Sterling Avenue!