Waterloo Street Guest Manual

Table of Contents

Arrival

Check-in time is anytime after 3:00 PM.

If you need to drop your bags early or store your bags after checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Arrival by public transport

The location of the property is Address is 37 Waterloo St, Hove BN3 1AY

Depending on your direction of travel you can get the bus to Norfolk Square bus stop. Click on directions below to find the best route depending on your method of transport. 

Arrival by Car - Parking Location Map

On street only after 8pm until 9am.

Or there are on street pay and display locations for a maximum of 2 hours.

Parking - Waterloo

Lockbox Location & How to Enter the Apartment

Entering the property is fairly easy as in the video below with the corresponding keys provided.

House Rules

You must also acknowledge Additional rules 

  • No parties or events.
  • No eating in the Bedrooms.- snacks/munchies are OK. 
  • Please do not leave any rubbish or belongings in shared spaces. 
  • Quiet Time 10 PM-6AM 
  • **Please make sure you read the listing in its entirety** 
 

HOME SAFETY 

Emergency Phone Numbers: Medical 111, Fire, 999, Police 999. 

Location of fire alarms: hallway, bedrooms, living room, kitchen. 

  • Please always lock all doors,turn the heating down/off when you leave, and be courteous to the neighbours 
  • Absolutely NO unregistered guests without prior approval.
  • Absolutely NO illegal drugs of any kind – alcohol is OK.

Heating and Hot Water

How to Control the Heating

You can adjust the room temperature by following the video below.

Hot Water

The hot water is set to come on automatically when you turn on the taps/shower so you don’t need to worry about any specific settings.

Lounge Area

TV

Wifi

Wifi - Waterloo

Network

vodafone4D34B4

Password

dzfe rXJN ME7p pgXa

Kitchen

Dishwasher

The dishwasher is fairly easy to operate as in the video below.

Hob

The hob is fairly easy to operate as in the video below.

Microwave

The microwave is fairly easy to operate as in the video below.

Oven

The oven is fairly easy to operate as in the video below.

Washing Machine

How to use the washing machine suggested best cycles to use:

Synthetics – temp 30C + Super Quick
this is a 38 minute wash

Cottons 40C or 30C – temp 30C + Super Quick
1 hour 30 minutes

 

Others

Hairdryer and ironing board location

Hairdryer and ironing board location - waterloo

How to Lock the Door from inside the flat

Trash & Recycling

Please use the bins throughout your stay. If you need toempty the bins you can do so on the large bins outside onthe street. The recycling is also here with each bin showingwhat you can put in.

Troubleshooting

If electricity turns off

Although rare, on occasions it may be necessary to use the fusebox in case something trips the electrics. On these occasions, we need to make sure that all the switches are in the same ‘up’ position. If you are unsure, you can always contact us for clarification.

The fusebox is located on the wall as shown on the video below.

If the boiler is not working

If the pressure drops on the boiler and the heating or hot water ceases to work please contact us. We may need to guide you to top up the pressure of the boiler which you can do by following the video below.

If the Internet is Not Working

Make sure to setup the connections on the Wi-Fi router by ensuring:

  • The phone cable is plugged in into the router/modem.
  • The outlet is switched on at the wall.
  • The Wi-Fi router is turned on.
  • If it’s still not working, turn off the router for 30 seconds and then turn back on again.

If TV is not working

Host Recommendations

Departure

Check-out time is strictly before 10:00AM

Please note that we cannot extend checkout beyond 10:00AM as we have a very tight turnaround before the next guest arrives.

We cannot delay the cleaners from their other jobs. If you think you need longer please book and pay for an extra nights’ accommodation before staying at the property.

  • Any checkout after 10:00AM will be subject to an extra cleaning charge
  • Please clean up any dirty dishes and put them away
  • Put any last minute dishes in the dishwasher and turn on
  • Make sure you turn off the stove, oven, heaters and lights
  • Replace any furniture that was rearranged
  • Take out the trash / recycling
  • Make sure you lock the doors
  • Leave the key(s) in the lockbox. The code will be the same as when you entered.
  • After checkout, you can use the left luggage app stasher to find a suitable place to store your luggage.

Thank you for your stay and we hope to see you again in Waterloo Street!